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How You Do What You Do, By Bob Livingston
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Bob Livingston

Bob Livingston is a consummate client service professional, schooled in over 40 years of interactions with clients and customers.  Success has fueled his passion for service, while experience has earned him the respect of colleagues as a learned advocate for exceptional client service.  It was this experience that formed his beliefs and provided the content in the book.

His career took form at the Lipton Tea Company, a muti-billion dollar subsidiary of Unilever, one of the world’s leading Food manufacturers. His leadership of their very large sales organization produced widely recognized client relationships that still stand to this day. Those relationships contributed to year over year increases in sales and earnings during his entire career there.

After Lipton, Bob joined The Nielsen Company as a full time advisor and for a period of time led their client service organization in the beginning stages of a significant company turnaround. He still consults to Nielsen on client service matters and moderates six of their client advisory boards, giving him access and exposure to just about every major supplier and retailer in the consumer products industry. His passion for service has been conveyed broadly to thousands of client service professionals throughout his career in the form of seminars and keynote addresses.

Bob, leads REL Communications Inc., a consulting company that works with Fortune 500 companies to guide their client teams in the development of client relationship strategies.  His personal experiences with many of the world’s preeminent brands and consumer packaged goods companies form the foundation for his book.  Those experiences have been further enhanced by his connection to hundreds of other consumer and retailer brands through years of industry and client associations.


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REL Consultants  
  Bob Livingston
Nick D'Agostino Jr.
Tom Aquilina
Jim Borders
Frank Cleveland
Pete Deeb
Gary Doyle
Paul Hebert
Henry Johnson
Stan Juozaitis
Jim Keller
Rob Livingston
Ike Luckenbaugh
Maureen McGlynn
Jim Toole
John Rinn
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How you do... What you do®  

How you do... What you do gives us hope in what is perhaps the most comprehensive book published in awhile on the topic of transforming your culture into one that is renowned for Service Excellence. 

"How You Do What You Do", by Bob Livingston

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