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Wegmans and Target Tops in Pharmacy
Oct 4, 2009

Great service retailers excel everywhere within their stores. Target and Wegmans are not primarily drug retailers, but they are in that business because it is an important category within the store.  Both of these Service Excellence companies are leaders in their fields of play with consumers. J.D. Power, according to Progressive Grocer ranks all forms of retailers who compete in pharmacy.  It is no surprise to me that both Wegmans ( Food) and Target ( Mass Merchandiser) are on top of their competitive set in this detailed survey.

Everyone, Everywhere, Every time,  creating memorable experiences for their customers,  leads to Service Excellence.  In this context Everywhere suggests every department where you compete.  In Pharmacy  as in everywhere else; they excelled so say the customers.

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"How You Do What You Do", by Bob Livingston

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