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Hotel Guests Happier This Year Than Last
Aug 5, 2009

In this detailed J.D.Power Study  personal interaction, not surprisingly, was  a very important part of the survey results. Interestingly, an  acute observation of the report was that there are very points in time during a hotel stay where there is personal interaction between a guest and a hotel associate. Therefore when the interaction takes place it needs be be significant. The Four Seasons Hotel and Resorts was the top scoring brand in the survey so says 66,000 guests who stayed in a hotel from May 2008 to June 2009. Embassy Suites was a high scorer as was Hilton Garden Inn. Intercontinental's Staybridge suites was the top extended stay brand.

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