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How You Do What You Do, By Bob Livingston
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Helping Clients Retain Clients for Life

REL Communications is a consortium of very knowledgeable and experienced Client Service professionals, who through their successful careers have the know-how in forming, building and maintaining loyal client relationships.  With roots in the consumer products industry, retail and the service sector, this team of skilled professionals can guide you through the various steps in transforming your organization into a differentiated company with Service Excellence at the center of your culture.  That is what we do.  

How we do what we do is to participate in and lead you through a companywide transformation designed to create Service Excellence that wins clients for life.  We will create the awareness within your company, as you demonstrate and support a desire to change and transform.  This visible endorsement and encouragement is for all to see..... Cultural Transformations to Service Excellence begin with internal leadership. When Service Excellence awareness is complete, understanding in place and proper attitudes and behaviors formed, we transfer our knowledge and approach to you  to insure the newly transformed culture “deep roots”.



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How you do... What you do®  

How you do... What you do gives us hope in what is perhaps the most comprehensive book published in awhile on the topic of transforming your culture into one that is renowned for Service Excellence. 

"How You Do What You Do", by Bob Livingston

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